Our Delivery and Returns Policies

Express Home Delivery

Delivery

Orders placed Monday - Friday and received before midday will be fulfilled and shipped by Actidiet on the same day. Most orders will be delivered the next working day for mainland UK or within 2 days for Islands, Highlands and NI.

We accept no responsibility for courier problems or weather conditions that may result in a delay in delivery. Next working day delivery cannot always be guaranteed but we will deliver your parcel within a reasonable period of time. 

Your order must include a valid delivery address. If we are unable to deliver, we will refund the price of your goods minus a £10 return delivery fee.

  • Courier - all deliveries are sent through DPD and tracked 
  • Delivery costs - £4.50 standard next day / £6.50 Saturday
Money Back Guarantee

Returns

ActiDiet will refund any un-opened items provided they are received within 2 weeks of purchase. Items should be returned in their original packaging with any documentation relating to your order.

Returns of used items are assessed individually based upon merit & should be returned with all documentation relating to your order plus any supporting information that you wish to be considered when evaluating the possibility of refund.

The item & it's condition is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

Return Address - ActiDiet, 27 B North Way, Andover, Hampshire, SP10 5RW